PROJECT MANAGEMENT VS. GENERAL MANAGEMENT
 Project management differs from general management largely because projects differ from
what we have referred to as “ nonprojects. ” The naturally high level of confl ict present in
projects means that the project manager (PM) must have special skills in confl ict resolution. The fact that projects are unique means that the PM must be creative and fl exible,
and have the ability to adjust rapidly to changes. When managing nonprojects, the
general manager tries to “ manage by exception. ” In other words, for nonprojects almost
everything is routine and is handled routinely by subordinates. The manager deals only
with the exceptions. For the PM, almost everything is an exception.