QUALITY AUDIT PROGRAM
Quality Assurance

PURPOSE
This practice describes how the quality audit program will be implemented in
accordance with the Operating System Requirements.

TABLE OF CONTENTS

Application ...........................................................................................................2
Definitions ............................................................................................................2
General Requirements ...........................................................................................2
Auditing Fundamentals..........................................................................................3
Planning Audits ..............................................................................................3
Conducting Audits..........................................................................................4
Reporting Audit Results..................................................................................5
Recording Audit Findings ...............................................................................6
Response to Audit Findings ............................................................................7
Follow-up / Close-out of Audit Findings .........................................................7
Documentation ...............................................................................................7
Auditor Qualification and Certification ..................................................................8
Qualification of Auditors ................................................................................8
Qualification Criteria for Quality System Lead Auditors..................................8
Qualification and Certification of Lead Auditor...............................................9
Annual Assessment....................................................................................... 10
Recertification .............................................................................................. 11
Transfer........................................................................................................ 11
Audit Program..................................................................................................... 11
Project Audits............................................................................................... 11
Non-Project Audits ....................................................................................... 11
Supplier and Site audits ................................................................................ 11
External Audits............................................................................................. 12
References........................................................................................................... 13
Attachments ........................................................................................................ 13

APPLICATION
This practice is to be used by individuals conducting quality audits to verify compliance
with the OSR or other established quality system.

DEFINITIONS
Quality Audit - A systematic and independent examination to determine whether quality
activities and related results comply with planned arrangements, whether these
arrangements are implemented effectively, and are suitable to achieve objectives.
Auditor (quality) - An individual who is qualified to perform quality audits and is
authorized for that particular audit.
Lead Auditor - An individual designated to manage a quality audit. Lead Auditors are
qualified and certified by Fluor to perform this function.
Auditee - An organization or individual to be audited.
OSIP - Operating System Implementation Plan.
NCAR - Nonconformity and Corrective Action Report.
OSR - Operating System Requirements.
Nonconformity - The non-fulfillment of a specified requirement.
Audit Finding - A statement of fact made during an audit and substantiated by objective
evidence.
Opportunity for Improvement (OFI) - A recommendation on how to improve a
procedure or work process.
QAR - Quality Audit Report

GENERAL REQUIREMENTS
ISO 10011 -1 & 10011-2: Guidelines For Auditing Systems, were used for guidance in
determining the requirements for audits; as well as for the qualification and certification
of auditors as delineated in this practice.
Each audit team member is bound by business ethics. The Fluor Daniel policy on
Business Ethics and Conduct is found in US. Personnel Policy 002.600.0148.
Auditing personnel are required to be independent of project work activities, and will
have unrestricted access to auditee personnel, records and facilities. Lead auditors and
Auditors may audit their assigned project, but not their own work.
Audit results are documented in a Quality Audit Report (QAR) (See Attachment 01).

ATTACHMENTS
Attachment 01:
QAR (Quality Audit Report)
Attachment 02:
Summary Of Audit Findings By Operating System Requirements Principle
Attachment 03:
Lead Auditor Education / Experience Evaluation Summary Form
Attachment 04: )
Lead Auditor Qualification Requirements And Instructions
Attachment 05:
Summary Of Activities For Maintenance Of Proficiency And Instructions
Attachment 06:
Checklist For Auditing Of Office Quality Assurance Leaders